Below you will find the assessment items as presented on the exam as well as the scoring rules associated with the item.
1. Applications can be grouped into general use software or industry specific software. What are two examples of industry specific software? (Choose two.)
1. Applications can be grouped into general use software or industry specific software. What are two examples of industry specific software? (Choose two.)
an educational tool2. What characteristic of word processing software would make it a local application?
presentation
spreadsheet
word processing
medical practice management software
database management
The application is shared between users.3. Which three terms describe different types of computers? (Choose three.)
The software is stored on the local hard drive.
The software is accessible through a web page.
The software has the ability to manipulate text and graphics
operating system4. What are two benefits of connecting a laptop computer to a docking station? (Choose two.)
network
laptop
desktop
Windows
mainframe
Mobility is increased.5. Why do servers often contain duplicate or redundant parts?
Less power is required.
An external monitor can be used.
More wireless security options are available.
Alternate connectivity options may be available.
Servers require more power and thus require more components.6. What measurement is commonly associated with computer processing speed?
Servers should be accessible at all times.
Servers can be designed as standalone towers or rack mounted.
Servers are required by networking standards to have duplicate parts.
bits7. What are two advantages of purchasing a preassembled computer? (Choose two.)
pixels
hertz
bytes
usually a lower cost8. A user needs to run multiple applications simultaneously on a computer. Which computer feature is important in the determination of how many simultaneous applications can be run?
exact components may be specified
extended waiting period for assembly
adequate for performing most general applications
suited for customers with special needs
amount of RAM9. Which PC component is used to enable a computer system to exchange information with other systems on an Ethernet network?
clock speed of CPU
driver for video card
amount of cache memory
size of hard disk
RPM speed of the hard disk
NIC10. A computer user is interested in computer storage. Which storage device typically has the highest storage capacity?
serial port
parallel port
IR port
USB port
Blu-ray disc11. Which low-cost component is designed to remove only overvoltages from a power line?
DVD disc
hard disk
static memory
UPS12. What two functions does a UPS provide that a surge protector does not? (Choose two.)
power supply
surge suppresor
extension cord that has an on/off switch
It protects the computer from voltage surges.13. Which computer component is considered the nerve center of the computer system and is responsible for processing all of the data within the machine?
It provides backup power from an internal battery.
It protects the computer from sudden voltage spikes.
It gives the user time to phone the electrical company.
It gives the user time to safely shut down the computer if the power fails.
It provides backup power through a generator provided by the wall outlet.
RAM14. What can be used to prevent electrostatic discharge (ESD)?
CPU
video card
sound card
operating system
dry and non humid conditions15. Because of the potentially dangerous voltage levels, which two devices should you not open unless you have been specifically trained to work on them? (Choose two.)
carpeted floor
grounding strap
uncluttered work space
mouse16. In newer operating systems, how are system resources assigned by default when components are installed?
printer
monitor
keyboard
hard drive
power supply
manually assigned by the operating system17. A user reports that a peripheral device that was installed correctly last week has not been functioning since the PC was booted today. All other PC functions are working properly. What are three things a service technician should do to solve the problem? (Choose three.)
manually assigned by the administrator
statically assigned by the component to a preset resource
dynamically assigned between the component and the operating system
Use the testing functionality on the peripheral itself, if available.18. Which two steps should be performed when installing a peripheral device? (Choose two.)
Verify that all cables are connected properly.
Disconnect all cables connected to the computer except those connected to the peripheral.
Ensure that the peripheral is powered on.
Disconnect the peripheral and verify that the computer is operating normally.
Reload the computer operating system.
Download and install the most current driver.19. How is a server different from a workstation computer?
Connect the peripheral using any cable and any available port on the computer.
Connect the peripheral using an appropriate cable or wireless connection.
Test the peripheral on another machine before installing it on the one where it will be used.
Check the computer documentation to see if the peripheral vendor is compatible with the PC vendor.
The server works as a standalone computer.20. Administrators at a multicampus college need access to their schedules wherever the administrators go. Which computing device would be the most appropriate?
The server provides services to clients.
The workstation has fewer applications installed.
The workstation has more users who attach to it.
PDA21. How many unique values are possible using a single binary digit?
laptop
desktop
mainframe
gaming device
1
2
4
8
9
16
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